This Privacy Policy outlines how steelpourgarden collects, utilizes, and manages personal data when you visit or make a purchase from www.steelpourgarden.com (the “Site”). We are committed to protecting your privacy in full alignment with international data protection standards and European e-commerce directives.

1. Data Controller

The data controller responsible for your personal information under European and international data protection laws is:

  • Corporate Entity: steelpourgarden (brand self-operated)
  • Company Registration Number: yamaxpxjp47
  • Registered Office Address: 39 Woodlands Close #08-85 Mega@Woodlands, Singapore 737856
  • Official Email: stainless@steelpourgarden.com

2. Information We Collect

To facilitate transactions and ensure the reliable delivery of our stainless steel horticultural utensils, we process specific and necessary details:

  • Order Information: Name, billing address, shipping address, email address, and telephone number.
  • Device Information: IP address, time zone, browser type, and data regarding how you interact with the Site, collected securely via cookies or standard identifier protocols.

3. Payment Processing via Stripe

To ensure the highest level of transaction security, our e-commerce platform utilizes Stripe as our external third-party payment processor.

When you initiate a transaction, your financial data is transmitted directly and securely to Stripe. steelpourgarden does not collect, access, or store your full credit card digits, banking credentials, or sensitive financial information on our servers. All transaction processing is strictly subject to Stripe’s independent privacy framework and international financial security compliance standards (including PCI-DSS).

4. Data Retention Period

We retain personal data only for as long as necessary to fulfill the specific purposes outlined in this policy:

  • Transaction and Order Data: Retained for a statutory period of 7 years following the completion of the transaction, strictly in accordance with statutory corporate taxation and legal obligations in Singapore and European jurisdictions.
  • Customer Communication Records: Retained for up to 2 years from the date of the final contact to manage subsequent customer service inquiries efficiently.

5. Sharing of Personal Information

We share personal data with trusted corporate service partners solely to execute our contract with you and fulfill operations. This includes:

  • Logistics & Shipping Carriers: Responsible for the physical transit and delivery of your orders.
  • Technical Infrastructure Providers: Necessary to maintain website hosting, security, and stability.
  • Regulatory Authorities: Strictly where required under appropriate international legal frameworks or judicial mandates.

6. Your Rights (EEA and International Residents)

If you reside within the European Economic Area (EEA) or specific international jurisdictions, you hold comprehensive legal rights regarding your personal data:

  • The right to access the personal information we maintain about you.
  • The right to request rectification of any inaccurate or incomplete data.
  • The right to request erasure (the “right to be forgotten”), subject to our statutory financial and tax retention obligations.
  • The right to object to or restrict certain processing activities.

To exercise any of these legal rights, please contact our data compliance team directly at: stainless@steelpourgarden.com.

7. Data Protection Procedures

We deploy structured technical measures, administrative protocols, and secure operational workflows designed to safeguard against unauthorized access, alteration, or disclosure of customer records. While no method of transmission over the internet or electronic storage can be guaranteed as 100% impenetrable, we actively maintain industry-standard security practices to protect your data.