This Shipping Policy applies to all orders placed through www.steelpourgarden.com. This online storefront is proudly owned and operated by GREEN SPADE PTE. LTD., a registered company based in Singapore (Company Registration Number: 201631386G), with its registered corporate office at 39 Woodlands Close #08-85 Mega@Woodlands, Singapore 737856.

Our logistics and operations are meticulously structured to deliver premium stainless steel horticultural utensils to our customers across Europe with full commercial transparency and reliability.

1. Shipping Origin & Operational Oversight

Unlike conventional e-commerce intermediaries, we maintain complete control over our supply chain to ensure uncompromised product quality and consistent transit timelines.

  • Dedicated Dispatch Hub: All orders are processed, quality-inspected, securely packaged, and dispatched directly from our physical operational facility in Singapore:

    • Address: 39 Woodlands Close #08-85 Mega@Woodlands, Singapore 737856

  • By managing fulfillment directly from our corporate facility, our internal team ensures that every item meets our strict protective packaging standards before departure.

2. Transit Destinations & Delivery Timelines

We cater exclusively to garden enthusiasts located throughout the European region. To ensure fast and dependable transit, we partner with premier global logistics networks:

  • Logistics Partners: All consignments are shipped via priority solutions through recognized international courier networks, including DHL, FedEx, and UPS.

  • Estimated Delivery Window: Standard transit to European destinations typically requires 5 to 12 business days from the date of dispatch.

  • Please Note: These transit windows are administrative estimates based on regular courier operations. Occasional adjustments may occur due to regional statutory holidays or localized customs clearance procedures within the destination country.

3. Automated Order Tracking Status

We maintain a systematic tracking pipeline to keep you fully informed at every stage of your order’s journey. Our system automatically dispatches detailed logistics tracking updates to your registered email address at critical operational milestones:

  1. Order Dispatch: Sent immediately as the consignment leaves our Singapore facility, containing your assigned international tracking identifier and carrier portal link.

  2. Transit Hub Arrival: Dispatched when the package enters major international sortation hubs or arrives at the destination country’s entry port.

  3. Out for Delivery: Triggered the moment the local courier partner deploys the package for final delivery to your specified doorstep.

4. Extended Transit & Delivery Remediation

While we work closely with our global carriers to strictly maintain schedules, external factors (such as severe weather or customs delays) can occasionally cause unforeseen transit extensions.

  • Our Guarantee: Should your delivery exceed the standard estimated timeline (12 business days), please contact our customer support team immediately at stainless@steelpourgarden.com with your Order Number.

  • Resolution Protocol: Upon notification, we will instantly initiate a formal trace investigation with the respective carrier (DHL, FedEx, or UPS). Depending on the operational findings, we will promptly implement appropriate remediation—either dispatching a complete replacement consignment at no additional cost or issuing a full transaction refund to definitively resolve the delay.

5. Customer Accuracy Requirements

To ensure seamless delivery, customers are requested to thoroughly verify that the recipient’s name, complete shipping address, postal code, and contact telephone number are submitted accurately during checkout.

GREEN SPADE PTE. LTD. cannot be held liable for transit failures, return-to-sender actions, or delivery delays resulting from incorrect, incomplete, or invalid address credentials provided by the purchaser.