This Cookie Policy explains how www.steelpourgarden.com utilizes cookies and similar data identifier mechanisms. This online commercial interface is proudly owned and operated by GREEN SPADE PTE. LTD., a registered company based in Singapore (Company Registration Number: 201631386G), with its registered corporate office at 39 Woodlands Close #08-85 Mega@Woodlands, Singapore 737856.

Our operations are meticulously structured to deliver reliable stainless steel horticultural utensils to users across Europe with full adherence to international data privacy compliance frameworks and European consumer protection directives.

1. Definition & Governance

Cookies are minor text files placed upon your computing device or terminal when you browse our website. GREEN SPADE PTE. LTD. acts as the primary data administrator for information processed through our native domain tracking infrastructure. These records are deployed strictly to support website stability, comprehend standard user navigation trends, and facilitate secure transaction checkout routines.

2. Explicit User Consent & Control

In strict accordance with European data protection regulations (including GDPR) and the ePrivacy Directive, we implement a structured cookie consent notification interface (Cookie Banner) at checkout and entry.

  • User Autonomy: The deployment of non-essential identifiers is strictly reliant upon user volition and affirmative action.
  • Prior Consent Requirement: Non-essential cookies—such as analytical, marketing, or preference-tracking trackers—remain inactive by default. Our website will only execute and deploy these trackers after a user actively grants explicit permission by clicking “Accept” on our corporate cookie notification banner.
  • Withdrawal of Consent: You retain the unconditional legal right to adjust your terminal browser settings at any stage to decline cookies, restrict permissions, or delete established records.

3. Classification & Lifespan (Data Retention)

The records deployed via our domain are classified under structured categories with specific, proportionate retention timelines that fully align with European and Singapore privacy parameters:

  • Strictly Necessary / Session Cookies: These identifiers are vital to maintain basic website utility, allowing you to securely navigate our pages and retain selected horticultural items within your digital shopping cart.
    • Retention Period: Deactivated and removed automatically as soon as your browser session is concluded or closed.
  • Analytical / Operational Cookies: These records assist us in compiling aggregated, non-identifiable statistics regarding how visitors utilize our commercial pages, helping us optimize server load and improve site functionality.
    • Retention Period: Maintained for a maximum duration of 12 to 24 months (depending on the identifier subtype), unless cleared manually by the user earlier.

4. Third-Party Cookies & Stripe Integration

To facilitate stable order execution and manage commercial transaction compliance, our website integrates specific secure external service nodes.

  • Third-Party Processing by Stripe: Our independent payment processing provider, Stripe, deploys operational cookies through our checkout interface. These specialized identifiers are mandatory to support transactional integrity, authenticate credit or debit transactions, and execute advanced risk assessment procedures to detect and mitigate fraudulent activities (including card testing).
  • Retention of Stripe Identifiers: The operational lifespans of these transaction-monitoring and anti-fraud cookies are regulated directly under Stripe’s compliance parameters and international banking standards, typically spanning from the immediate checkout session up to a maximum duration of 24 months for standard anti-fraud pattern monitoring.

5. Inquiries & Privacy Communications

Should you wish to clarify our cookie usage protocols, modify your tracking choices, or submit a request regarding your data records under European or Singapore laws, please communicate directly with our compliance office:

  • Corporate Entity: GREEN SPADE PTE. LTD.
  • Official Correspondence Email: stainless@steelpourgarden.com
  • Corporate Line: +65 97818251
  • Our Response Framework: Our privacy compliance desk reviews all incoming communications systematically, aiming to address and provide a comprehensive response within 24 hours.